Like a growing number of law firms, we’ve adopted “Net Promoter Score” (NPS) as a metric to measure the overall satisfaction of our own clients. With NPS, asking a simple question — “On a scale of 1–10, how likely are you to recommend us to a colleague?” — generates a strikingly accurate picture of where an organization truly stands in the eyes of clients.
Which is why we’re so proud to share that best on a recent, comprehensive client survey: Inflection has earned a Net Promoter Score exceeding 95%.
Of course, that’s our rating today. But it’s a pretty high mark. And it’s pushing us to continue investing in delivering great service, in growing our team, and in expanding capabilities — so tomorrow’s results will be the same.